Effective Date: 25/07/2025
This Refund Policy describes the refund and return procedures of Atlas Shipping Container ("we," "us," or "our") for products purchased through the website https://atlasshippingcontainer.com/ (the "Website"). Please read this policy carefully before making a purchase. By placing an order through the Website, you agree to the terms and conditions described below.
1. Returns
1.1 Eligibility for Returns
We accept returns and exchanges for products that meet the following criteria:
- The product is in its original condition, unused, and in its original packaging.
- The return or exchange request is made within 30 days from the date of purchase.
- The product is not listed under any non-returnable or non-refundable category (see Section 2).
1.2 Return Process
If you wish to return a product, please follow these steps:
Return window
30 days from delivery date
Return method
Your option to send us your return: By Mail.
How will customers get the return label?
For defective products:
Download and Print
For customer remorse:
Customer responsibility
Item condition:
new
Restocking fee:
15% of the product price.
Returns Eligibility
Due to the nature of our products, returns are only accepted under specific circumstances. You may request a return if:
The container delivered is significantly different from what was ordered (wrong size, type, or condition).
The container has structural defects that were not disclosed at the time of purchase.
Damage occurred during transport (must be reported within 48 hours of delivery).
To be eligible for a return, you must notify us within 3 business days (Mon-Sat) of delivery. The container must remain in its delivered condition, unused, and unmodified.
Return reason and fees:
Customer responsibility (remorse), no fee (defective)
- Contact our customer support team at info@atlasshippingcontainer.com within the specified return period and provide your order details, including the order number and a description of the item(s) you wish to return.
- Our customer support team will provide you with further instructions, including the return shipping address, and any additional documentation required.
- Pack the item(s) securely in the original packaging or similar protective packaging to prevent damage during transit.
- Ship the item(s) to the provided return address, following the instructions provided by our customer support team.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange, as per your request.
1.3 Return Shipping Costs
If the issue causes from our side, no return shipping costs are applicable.
The following items are generally non-returnable and non-refundable:
- Items that have been used, damaged, or altered by the customer.
- Custom-modified containers
1.4 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
3. Refunds
3.1 Refund Process
Once we receive and process your returned item(s), we will initiate the refund process within 7-10 business days. Refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to be credited to your account may vary depending on your financial institution.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances and the availability of the product.
5. Cancellation Policy
Orders can be canceled prior to dispatch for a full refund. If the container has already been shipped, cancellation may incur return freight charges.
6. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or the return process, please contact us at:
Email: info@atlasshippingcontainer.com
Address: South Africa
Business Hours: 9 am - 5 pm (Mon to Sat)
(💬 We currently recommended support via email for faster, more efficient service. )
Please provide sufficient details to allow us to respond to your inquiry or request effectively.
By making a purchase through the Website, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.
