Klendy strives to provide you with high-quality shipping containers that meet your exact needs. We understand that there may be circumstances where you need to return a container. This policy outlines the guidelines for returning a container to Klendy.

30-Day Return Window:

We offer a 30-day return window for all new and unused shipping containers. This period begins from the date you receive the container at your delivery location.

Reasons for Return:

We accept returns for the following reasons:

• Order Cancellation: If you need to cancel your order before the container is dispatched from our yard, please contact us immediately. We will process a full refund for your order.
• Damaged on Arrival: If your container arrives damaged during transport, please notify us within 24 hours of delivery. We will arrange for an inspection and promptly issue a full refund or replacement container, depending on your preference at no cost.
• Faulty Manufacturing or Defect: Our containers are built to last, but if you discover a manufacturing defect within the warranty period, please contact us. We will work with you to arrange a repair or replacement, as covered under our warranty policy (see details on our Warranty page).
• Change of Mind: If you change your mind about your purchase after receiving the container, you may return it within 30 days, provided it remains unused and in its original condition. A restocking fee of 15% of the purchase price will apply.
• Exchange: If you require a different size or type of container, we may be able to facilitate an exchange. Please contact us to discuss your requirements and any applicable fees.
• Wrong Product Received: If you receive a container that is different from what you ordered, please contact us immediately. We will arrange for the correct container to be delivered and pick up the incorrect one at no additional cost.

Return Process:

To initiate a return, please contact us within the 30-day window by phone at 925-230-7603 or by email at [email protected]. We will ask you for your order details and reason for return.

Return Address
Address: 2/33 Sanders St Upper Mount Gravatt QLD 4122, United States

Please note:

• You are responsible for the cost of returning the container to our yard at 2/33 Sanders St Upper Mount Gravatt QLD 4122, United States.
• Returned containers must be in their original condition, with all parts and accessories included.
• We reserve the right to reject returns that do not meet our return policy guidelines.

Late Returns:

We understand that unforeseen circumstances may cause a slight delay in returning your container within the 30-day window. If you are unable to return your container within the 30 days, please contact us as soon as possible. We will offer a grace period of an additional 5 days to return the container. However, a late fee of $50 per day will apply after the 30th day. Returns will not be accepted after the 5-day grace period.